eGos

After the registration request has been sent, user will receive a confirmation message at the e-mail address specified in application form.
The confirmation message includes a link to the confirmation form to be filled with the password which will be associated to one's username in system access procedures (see paragraph 1.3 of the user's manual). To follow a link, user can either click on it or copy and paste its URL on the browser's navigation bar 

If you don't confirm your registration request, nobody can communicate with you. Confirm your registration (see FAQ 1). If you are still unable to receive proposals for appointment, try to write to the administrator (switcher) of the Provider where you have requested the service through the messaging tool by clicking on the "communicates" menu. 

The videochat uses the RTMP protocol and the logical door 1935. 
Typically, web servers normally use port 80. Other ports are used by applications like email (25), FTP (21) and so on. It's a good practice to close all unneeded ports to prevent attacks to the system. But sometimes it can lead to incorrect behaviours. 
If your provider doesn't allow the use of this logical door, the videochat cannot work. 
Another cause may be a firewall on your computer that is preventing the use of that door. 
Ask to your connection provider to check if the 1935 door is open; check also if there is a firewall that prevent the use of that door. 

The videochat needs a good Internet connection in order to work in a fluid manner. Sometimes the internet connection goes and come, so the videochat doesn't work fine. The same thing happens with Skype when the internet connection is not stable and reliable over time (like 3G). You can try to connect with a different internet provider or with a different network (ethernet, wireless).
It is also possible, if you are sharing a single Internet connection with too much PC or if your internet provider share the connection with a lot of people, that a peak of requests to the Internet is creating an overload. In theses cases, you can simply try in a different moment when less people are using internet. 

The switcher can see in the WISP platform only the users that have asked service(s) to the provider of the switcher. If the user has not yet asked for a service or if the user has asked a service to other providers, s/he cannot be seen by the switcher.  

WISP is a single software platform for the users of five  different Countries and Languages (Bulgaria, Iceland, Italy, Romania, Spain). 
The system translates at real time all the interface (button, link, labels) and all the messages that are to be sent to the user (welcome message excluded, see below).
After logging into WISP as Switcher, go to this address:
https://www.egos-cip.eu/wisp/switcher/translation.php

• You'll see a small form to search the sentences or part of them.
• Write in this form the sentence you want to translate
• The system will show a list of the sentences similar to the one you wrote in the form, if any.
• click on modify in the line in which you can read the sentence you wish to translate.
• replace the missing or wrong sentence with the correct one
• click on "update"
• Go back 

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Note and suggestions.
In order to have the experience of WISP use and to check the correct translation in context, we suggest you to open two different web browsers (NOT two windows of the same browser), say A. Firefox and B. Google Chrome.

1. In browser A you can login as user or pratitioner or switcher and use the WISP platform normally.
2. In browser B you have to login as switcher and go to the translation module
3. When, navigating in browser A, you should find a sentence not translated in your language, or with a wrong translation, in browser B you can search for that sentence and change its translation
4. Note that after the translation of each sentence you have to reload the page in the browser A in order to see the newly translated sentence

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Welcome message
The text of the Welcome message sent to the user by email after the registration is contained in welcome_language.txt (ex.: welcome_it.txt, welcome_es.txt and so on). 
You can translate it and send it to Lynx. Please consider the possibility to write all the informations you wish to give to the the users after the registration in the welcome message text.